OUR TERMS AND CONDITIONS
DROP LONDON LTD. BESPOKE SOFT FURNISHINGS LONDON
1.1 Initial consultations will be free of charge and will be held under a no-obligation basis.
1.2 A written estimate for the service required will be provided after the initial consultation. If the customer wishes to proceed further, then the customer will be required to accept all estimates in writing (usually by email), and to accept these terms and conditions. This will form an agreement between the Client and Drop London Ltd. You should only accept this agreement if you wish to be bound by it.
1.3 A non-returnable deposit (specified in the estimate) will be required with the customer’s written acceptance.
1.4 Drop London Ltd. will proceed with the service requested only after the written acceptance and deposit have been received.
1.5 All quotes will be valid for 90 days from the date of issue unless otherwise advised.
1.6 If the customer wishes to proceed with contracting the work to Drop London Ltd., an assessment of the interior / window will be necessary and this may include careful measurements that are required in order for the work to proceed. The customer should ensure that the areas to be assessed are clear of items that may prevent these measurements being taken.
1.7 All payments to Drop London Ltd. should be made in cash, cheque or bank transfer. All cheques should be made payable to Drop London Ltd. Bank transfers should be made to sort code 60-13-12, account 42624053. Work will not start until cleared payment is received.
2. SOFT FURNISHINGS
2.1 The quotation will usually indicate estimated delivery times (subject to receipt of deposit, clearance of funds and availability of materials). The Client should understand that acceptance of the quotation also means that the delivery timescale is accepted.
2.2 If the Client is not willing to accept a quoted delivery timescale, then the Client should not accept the quote entire. Drop London Ltd. will always endeavour to quote reasonable timescales that should suit the Client.
2.3 A non-returnable deposit will be required equalling that of the cost of the materials to be purchased for the work PLUS 50% of the making costs. Unless such a deposit is received, the work cannot proceed. Clearance of funds will be required before any purchases are made. Work will proceed as agreed once the funds are cleared.
2.4 If the Client provides the required measurements, then all items subsequently made will be done so in accordance with them. Drop London Ltd. can take no responsibility for any mistakes arising from inaccurate measuring by the Client. Such errors may be rectified, but this will be at an additional cost to the customer.
2.5 Drop London Ltd. cannot be held responsible for any materials going out of stock between quotation acceptance and materials purchase. Any monies received with respect to such an order will be refunded.
2.6 If the Client wishes to make changes the agreed services (ie the design) after precise measurements have been taken, Drop London Ltd. will accommodate this where ever possible. The Client MUST inform Drop London Ltd. of such a change in writing, and new measurements may need to be taken by Drop London Ltd. If any changes to the agreed services result in extra work being required to ensure the soft furnishings fit, then a charge will be incurred based upon the current hourly rate. The Client will be advised of this prior to proceeding with any rectification, and will agree in writing to the additional work and charges.
2.7 The Client will be notified when the items have been completed and this will be deemed as the COMPLETION DATE. Finished goods will be delivered at an agreed time with the Client within fourteen days of this completion date.
2.8 The balance of payment will be due on delivery/installation. At this point, the Client will be required to check the goods, and sign an acceptance form. Please note that we do not give credit and payment must be made at the time of delivery, by cash, cheque or evidenced electronic transfer. The property and ownership of the goods does not pass to the buyer until paid for in full.
2.9 Storage of completed goods is not possible. If the Client pays for the goods, but refuses to accept delivery within a fourteen day period, or if delivery is refused , or if payment has not been made after completion and delivery, then Drop London Ltd. reserves the right to charge a storage fee for the item(s) on a daily rate of £2 per day. This will become payable upon delivery or re-delivery. If this extra payment is not met, the goods will be retained by Drop London Ltd. until payment is met in full.. If full and final payment is not made within 48 days, the goods will become the full property of Drop London Ltd.
3. FABRICS & CARE
3.1 Where the Client supplies the fabric Drop London Ltd. cannot be responsible for flaws, faults or inconsistency of pattern. Where possible Drop London Ltd. will work around such problems but extra work or fabric required to do so will be paid for by the Client Fabrics should be clearly marked with the right/wrong side and pattern direction.
3.2 There may be a surcharge where many small pieces are supplied from which to make an item and where fabrics, woven or printed off-grain require extra time to make and where fabrics and patterns behave unexpectedly.
3.3 Where the Client changes the agreed fabric for an item the Client may incur a surcharge where unexpected work, such as pattern matching, is required to complete this item.
3.4 All fabrics chosen should be handled with care. Advice for their suitability for washing / dry cleaning can be sought from the fabric supplier. However, when a combination of fabrics have been used (for example where lined curtains have been made, or where trimmings have been applied) rates of shrinkage between fabrics may differ causing the item in question to be pulled out of shape. Drop London Ltd. suggests that ALL fabrics be treated as dry clean only unless otherwise stated, and can take no responsibility for any damage occurring to items due to cleaning in the wrong manner. In cases where interlining has been used, even dry cleaning may not be possible, and it is recommended that cleaning is done by means of gentle vacuuming.
3.5 Drop London Ltd. will endeavour to match the correct fabric with the Client’s requirements and assess its suitability for the environment in which it will be placed. Drop London Ltd. can take no responsibility for fabric behaviour once within its intended destination. Any shrinkage due to high humidity, improper cleaning, or any other reason, or damage or mis-shaping arising from mishandling or other improper use will not be the fault of Drop London Ltd.
4. FIXTURES AND FITTINGS FOR WINDOW TREATMENTS
4.1 Drop London Ltd. can advise on fixtures and fittings. Drop London Ltd. can take no responsibility for any damage to property during or after the attachment of such fixtures or fittings by the Client or Client’s representative.
4.2 Roman/roller blinds will be supplied with safety bead chain /cord boxes. Should you, the Client, refuse the fitting of safety boxes during installation or remove safety boxes once fitters leave the Clients premises, Drop London Ltd. takes no responsibility for injury or death as a result.
4.3 Although Drop London Ltd. may be able to advise, ultimately it’s the Client’s responsibility to ensure safe fixings and safe conditions for Drop London Ltd. when on the premises installing window dressings to pre-existing fixtures and fittings.
4.4 If the client wishes to change curtain poles / tracks or other such fittings after precise measurements have been taken by Drop London Ltd., then the Client MUST inform Drop London Ltd. of such a change in writing, and new measurements will need to be taken by Drop London Ltd. If any change in dimensions results in extra work being required to ensure the window treatment(s) fit, then a charge will be incurred based upon the current hourly rate. The Client will be advised of this prior to proceeding with any rectification, and will agree in writing to the additional work and charges.
4.5 If the Client provides the required measurements, then all items subsequently made will be done so in accordance with them. Drop London Ltd. can take no responsibility for any mistakes arising from inaccurate or incorrect measuring by the customer. Such errors may be rectified where possible, but this will be at additional cost to the Client.
4.6 Drop London Ltd. can sometimes suggest third party suppliers and trades people direct to the Client. However, the Client will form their own relationship with any third party and be responsible for managing these relationships, and be responsible for financial settlements directly with the third party.